This Refund Policy (“Policy”) explains how Inspex (“Inspex,” “we,” “us”) handles refunds and billing-related requests for services offered at inspex.io. It supplements our Terms of Service and is incorporated by reference. If anything in this Policy conflicts with an express written agreement you have signed with Inspex, the signed agreement controls.
1. Subscriptions (monthly and annual)
Cancellation. You may cancel a recurring subscription at any time from your account billing settings. When you cancel, your subscription remains active through the end of your current billing period (whether monthly or annual). You retain access to features included in your plan until that date. We do not issue partial refunds for the unused portion of the current period except where required by applicable law.
Renewal. After cancellation takes effect at the end of the period, we will not charge you again for that subscription unless you purchase a new plan or reactivate.
2. Pay-as-you-go (prepaid credits)
Pay-as-you-go purchases are prepaid credits that you spend on evaluations and related usage. Credits do not expire while your account remains in good standing, as described in product terms at purchase.
No subscription required. Prepaid credits are not a recurring subscription. There is nothing to “cancel” for the credit pack itself—your access to use Inspex with those credits continues until your balance reaches zero or your account is closed or suspended under our Terms.
Refunds. Except where required by law, prepaid credits are generally non-refundable after purchase, because they represent consumable usage rights. If you believe a charge was made in error or you did not receive credits you paid for, contact us within fourteen (14) days at hello@inspex.io with your account email and transaction details. We will review good-faith disputes and may issue a refund or credit at our discretion.
3. Combined subscription and prepaid credits
If you have both an active subscription and a prepaid credit balance, subscription rules apply to recurring fees (Section 1). Prepaid credits are used according to our product rules (typically after your included monthly allowance, where applicable). Cancelling your subscription does not remove prepaid credits you already purchased—you may continue to use them until depleted, subject to the Terms.
4. Failed payments and chargebacks
If a payment fails, we may suspend access until the balance is resolved. If you initiate a chargeback or payment reversal, we may suspend or close your account and dispute the charge with our payment processor. Chargebacks filed without first contacting us may result in loss of access without a refund of any remaining prepaid balance, except where prohibited by law.
5. How to cancel or get help
Sign in to Inspex and open Billing to cancel a subscription at the end of your billing period or manage payment methods. For questions about this Policy or a specific charge, email hello@inspex.io.
6. Changes
We may update this Policy from time to time. We will post the new Policy on this page and update the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate.